When we accept a return
We accept returns only in two cases: you received a different product from the one you ordered, or the product arrived damaged.
We don't accept returns or exchanges for a change of mind, size or preference — please check the photos, description and measurements before ordering.
Report it within 5 days
Message us on WhatsApp or through the Contact page within 5 days of delivery, with your order number and clear photos of the product and its packaging. Requests raised after 5 days can't be accepted.
Please keep the piece unused and in its original Luster Vault packaging with all inserts until we've resolved your request.
What happens next
Once we've verified the photos, we'll send you the correct piece or a replacement for the damaged one. If it's no longer in stock, we'll refund you in full to your original UPI payment method.
What we can't take back
Pieces that have been worn or used, damage caused after delivery (chemical exposure, cuts, deliberate bending), and requests made after the 5-day window.
Last updated: 31 October 2026 · Questions? Write to us via the Contact page.